About Us

Careers

Headquartered in Toronto Canada, OnR offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our team.

We are looking for passionate, enthusiastic professionals to join our team. You will be a part of a team who creates and builds solutions that enhance how businesses makes decisions about their processes, people and products.

ABOUT US

OnR transforms customer experience and helps create unprecedented customer relationships by detailing the actions, attitudes, needs, behaviors, dislikes, and loves customers “tell” brands through every interaction they have. We help brands build lasting customer relationships by providing actionable insights and a holistic understanding of their customers' activities and attitudes at every point along the customer journey.

Founded in 2001 and previously known as OnResearch, in late 2018 OnR was re-branded, inspired by the core principles of Honour – relationships, relevance, and results.

We are a driven, curious, dynamic, innovative, and forward-thinking organization that thrives on continuous learning, leveraging best-in-class data science and technology.

Sound like the right place for your career? Share our passion. Share our success.

Current opportunities:

ABOUT THE ROLE

As Manager, Customer Success (Research), you will play a key role in supporting the development of strategic insights to our clients. In this role, you will work with clients to understand their business issues and needs in order to develop and design appropriate research solutions, while building and maintaining strong client relationships. You are conversant in traditional and digital qualitative and quantitative research design, with experience managing key market research projects from start to finish. Our ideal candidate is an innovative thinker with drive, curiosity, resourcefulness, and intelligence, with a passion for matching science with insight to provide actionable research solutions.

Required Skills & Experience

  • 3-5 years’ experience in a professional market research role
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Demonstrated experience with SPSS is a must
  • Knowledge of statistical techniques including performing regression, factor analysis, cluster analysis, etc. is an asset
  • Strong qualitative and quantitative research experience, analytical, interpersonal, and problem-solving skills
  • Ability to draw meaningful insights and tell a story with research findings and data
  • Highly motivated, self-directed, and possessing a driven personality capable of working within tight deadlines
  • Superior organizational skills, unflagging attention to detail, and demonstrated commitment to the accuracy and completeness of information
  • Excellent written and verbal communication skills
  • Work well in collaborative team environment, with a diverse group of peers
  • Record of excellent client service and relationship building through dependable communication and a focus on meeting client objectives
  • Bachelor’s Degree or equivalent related experience

OnR Makes a Difference

Our people see to that. We attract the best talent and serve the best clients. OnR offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation, and risk-taking to further develop our business and our people. We are enthusiastic, confident, and results oriented which is why our clients come to us. That’s what makes us proud to be OnR!

How to apply

Interested in joining a growing organization committed to satisfying our clients beyond their expectations? Please submit a detailed resume that demonstrates you have the experience and abilities we are seeking by applying online or by sending your resume to careers@onrcx.com. Those interested are encouraged to apply as soon as possible.

Please submit all applications to careers@onrcx.com with the name of the position you are applying for in the subject line and your resume attached.