READY TO MAKE YOUR BUSINESS IDEAS A REALITY?

LETS GET IN TOUCH!

“The team at ONR went above and beyond to identify the best solution for a very challenging research project. They took the time to understand our objectives and suggested creative approaches to help us get to the heart of the questions we wanted to answer.”

– Director, Product Marketing, Software Company

“We’re thrilled with the outcome of our work with ONR— we now have a solid piece of research and numerous ways to slice the data for deeper insights. ONR’s analytical and problem-solving skills are top-notch and we’re lucky to have found a partner that can help us evolve our research over the long-term.”

– Director, Product Marketing, Software Company

“I have worked with and relied on ONR for two years on a variety of projects, from nimble ad hoc requests to a full-blown interactive, data-driven portal. Where many partners can get stuck telling only what happened in the past, ONR moves the conversation and ball forward with detailing how to improve the customer journey with practical, actionable steps.”

– Digital Analytics Leader, Global Tech Company

“They immerse themselves in understanding the business and provide an objective voice of the customer. The team is responsive, collaborative and fun to work with. In short, ONR is creative and analytical which makes them adept at solving any consultative challenge in the digital or data technology space.”

– Digital Analytics Leader, Global Tech Company

“I’m often asked who we work with to get these ideas executed in reality, and happy to share that ONR has literally been able to do anything we’ve dreamed up!”

– Global Customer Experience Manager, Global Tech Company

CAREERS

We are looking for passionate, enthusiastic professionals to join our team. You will be a part of a team who creates and builds solutions that enhance how businesses makes decisions about their processes, people and products.

Headquartered in Toronto Canada, and with satellite offices in the US, ONR offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our team.

We are looking for passionate, enthusiastic professionals to join our team. You will be a part of a team who creates and builds solutions that enhance how businesses makes decisions about their processes, people and products.

ABOUT US

ONR transforms customer experience and helps create unprecedented customer relationships by detailing the actions, attitudes, needs, behaviors, dislikes, and loves customers “tell” brands through every interaction they have. We help brands build lasting customer relationships by providing actionable insights and a holistic understanding of their customers’ activities and attitudes at every point along the customer journey.

Founded in 2001 and previously known as OnResearch, in late 2018 ONR was re-branded, inspired by the core principles of Honor – relationships, relevance, and results.

We are a driven, curious, dynamic, innovative, and forward-thinking organization that thrives on continuous learning, leveraging best-in-class data science and technology.

Sound like the right place for your career? Share our passion. Share our success.

CURRENT OPPORTUNITIES

Analyst, Customer Success (Research)

ABOUT THE ROLE

As a Customer Success (Research) Analysts, you will play a key role in supporting and assisting in the development of strategic insights to our clients. In this role, you will work with and assist our Project Lead to understanding our client’s business issues and needs to develop and design appropriate research solutions, and the analysis of results. You are conversant in traditional and digital qualitative and quantitative research design, with interest in managing key market research projects from start to finish. Our ideal analyst candidate is an innovative thinker with drive, curiosity, resourcefulness, and intelligence, with a passion for matching science with insight to provide actionable research solutions.

REQUIRED SKILLS & EXPERIENCE

 

  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Demonstrated experience with analytical applications is a must. (SPSS and Q professional experience is an added bonus)
  • Strong Knowledge of statistical techniques including performing regression, factor analysis, cluster analysis, etc. is an asset
  • Understanding of qualitative and quantitative research experience, analytical, interpersonal, and problem-solving skills
  • Ability to draw meaningful insights and tell a story with research findings and data
  • Highly motivated, self-directed, and possessing a driven personality capable of working within tight deadlines
  • Superior organizational skills, unflagging attention to detail, and demonstrated commitment to the accuracy and completeness of the information
  • Excellent written and verbal communication skills
  • Work well in a collaborative team environment, with a diverse group of peers
  • Bachelor’s Degree or equivalent related experience

 

ONR MAKES A DIFFERENCE

Our people see to that. We attract the best talent and serve the best clients. ONR offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation, and risk-taking to further develop our business and our people. We are enthusiastic, confident, and results-oriented which is why our clients come to us. That’s what makes us proud to be ONR!

HOW TO APPLY

Interested in joining a growing organization committed to satisfying our clients beyond their expectations? Please submit a detailed resume that demonstrates you have the experience and abilities we are seeking by sending your resume to careers@onrcx.com. Those interested are encouraged to apply as soon as possible.

Manager, Customer Success (Research)

ABOUT THE ROLE

As Manager, Customer Success (Research), you will play a key role in supporting the development of strategic insights to our clients. In this role, you will work with clients to understand their business issues and needs in order to develop and design appropriate research solutions, while building and maintaining strong client relationships. You are conversant in traditional and digital qualitative and quantitative research design, with experience managing key market research projects from start to finish. Our ideal candidate is an innovative thinker with drive, curiosity, resourcefulness, and intelligence, with a passion for matching science with insight to provide actionable research solutions. 

REQUIRED SKILLS & EXPERIENCE

  • 5+ years’ experience in a professional market research role 
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation 
  • Demonstrated experience with SPSS is a must 
  • Knowledge of statistical techniques including performing regression, factor analysis, cluster analysis, etc. is an asset 
  • Strong qualitative and quantitative research experience, analytical, interpersonal, and problem-solving skills 
  • Ability to draw meaningful insights and tell a story with research findings and data 
  • Superior organizational skills, unflagging attention to detail, and demonstrated commitment to the accuracy and completeness of information 
  • Excellent written and verbal communication skills 
  • Work well in collaborative team environment, with a diverse group of peers 
  • Record of excellent client service and relationship building through dependable communication and a focus on meeting client objectives 
  • Bachelor’s Degree or equivalent related experience 

ONR MAKES A DIFFERENCE

Our people see to that. We attract the best talent and serve the best clients. ONR offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation, and risk-taking to further develop our business and our people. We are enthusiastic, confident, and results oriented which is why our clients come to us. That’s what makes us proud to be ONR! 

HOW TO APPLY

Interested in joining a growing organization committed to satisfying our clients beyond their expectations? Please submit a detailed resume that demonstrates  you  have  the  experience  and  abilities  we  are  seeking  by  sending  your  resume  to careers@onrcx.com. Those interested are encouraged to apply as soon as possible. 

Please submit all applications to careers@onrcx.com with the name of the position you are applying for in the subject line and your resume attached.

ONR is a leading Customer Experience Transformation firm. We help brands build lasting customer relationships by providing them with actionable insights and a holistic understanding of their customers’ activities and attitudes.

Copyright © ONR 2001-2020. All rights reserved.

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