Competition for mindshare has never been stronger. Consumers are deluged with options, compare constantly, and they alone have the power to choose.
You can’t guess at taking your business beyond the transaction to building and strengthening unbreakable relationships with the customer.
ONRcx details the actions, attitudes, needs, behaviors, dislikes, and loves customers “tell” us through every interaction.
The knowledge we gleam from this data is used to inform you about the "right" actions your company needs to take.
The "right" actions are the ones that result in deeper customer relationships along with higher revenue and profits.
CX Transformation: How it works to increase revenue and profits
What industry leaders we worked with have to say...
"CX is the new competitive currency. If you don't compete on CX within a digital arena, you’ll be outclassed by somebody who is – and you will lose." Danny Winokur - Adobe (Former Executive)
As you take efforts to improve your customer relationships, your company's level of CX Transformation grows and profits increase. A total of 36% of executives from companies that have reached level 3 [Advanced Stage] of CX Transformation report that their profits are significantly higher than the industry average.