Why VoC Programs Fail
Let’s Be Honest—It’s Not the Tools. It’s the Execution. Most companies have the data. Few have the discipline to act on it. Here's why most VoC programs stall:
Surveys are sent, reports are built but no one acts.
Customer feedback gets buried or ignored.
Teams don’t know what to fix or how.
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Only 27% of VoC programs drive consistent action
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80% of brands think they deliver great CX, 8% customers agree
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Companies leading in CX grow revenue 3x faster than laggards
ONR Fixes What Others Miss
Before we talk platforms, let’s talk why programs fail—and how ONR gets it right.
We’re Platform-Agnostic: Whether it’s Qualtrics, Medallia, InMoment, or any other tool, we work with what you have.
We Do the Heavy Lifting: Design, implementation, and full-service management of your VoC program.
White-Glove Service: From launch to monthly insight reports—we’ve got your back.
We Drive Action: Not just dashboards. Outcomes.
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ONR’s 4-Pillar Approach
Pillar
What It Means
Listen
Capture signals from surveys, digital, voice, and social
Understand
Analyze structured + unstructured data across the full customer journey
Act
Route feedback to the right teams and track resolution
Monitor
Link CX metrics to KPIs like churn, retention, and revenue
✅ Includes a VoC Maturity Assessment to benchmark where you are and show where to go next.
Proof It Works – Real Results
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Includes a VoC Maturity Assessment to benchmark where you are and show where to go next
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Omnichannel feedback activated across 3 journeys
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Follow-up rates improved by 40%
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Call volume dropped 18%
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Product team resolved 4 top customer pain points
About Us
Built on 25+ Years of Trusted Insights.
ONR has delivered unmatched data quality and actionable insights that help clients stay ahead of the competition. We're not just another consultancy - we're your growth partner.
What Makes Us Special
A True Extension of Your Team.
Our cross-functional experts in strategy, engineering, data science, and program management work shoulder-to-shoulder with your teams.
With ONR, you’re not just getting a solution. You’re gaining a dedicated partner focused on helping you:
● Build unbreakable customer relationships
● Drive measurable business outcomes
● Deliver lasting CX transformation
