ONRcx > What We Do > CX Audit
Sign Up Today For Your Free CX Audit
Looking to deepen your customer relationship, but struggling to get started?
What you need is a CX Audit. We conduct a top-to-bottom review of your company’s customer feedback loop and compare our findings with industry peers & competitors.
Once we complete our analysis we deliver to you a comprehensive report that tells you where to start and what to do in order to quickly gain the customer knowledge required to start your CX Transformation journey while building internal consensus to support your CX initiatives.
How The CX Audit Process Works
1
We meet with your team to review your processes for acquiring, sharing and using customer knowledge.
We provide recommendations for improving how you collect, share and act based on the customer data your currently collect.
2
We compare and contrast the actions you take in support of improving customer relationships and compare your processes with industry leaders.
We show you what works and what doesn't so that you can quickly and efficiently optimize your tactics in support of CX Transformation.
3
We provide a comprehensive report that includes a step-by-step guide for transforming your company’s customer experience.
This is the perfect playbook for you to use to start planning your company's overall strategy for deepening customer relationships.
Our FREE report recommends
specific tactics to help you...
Increase the volume & quality of customer feedback
Grow the number of insights your customer data provides
Take better customer-data informed actions
Measure results to show the impact in order to expand your team’s influence