ONR INSIGHTS

It is a capital mistake to theorize before one has data. Every quarter, we commission quantitative research among customer experience champions and tell a few of those stories to help make our opinions meaningful.

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DATA-INSPIRED STORIES FROM OUR RESEARCH STUDIES

Contact Centers: Moving from data to insights and actions is easier than ever.

Jason Ten-Pow

Jan 25
2 min

Call Center

Contact Centers: Moving from data to insights and actions is easier than ever.

Contact centers are extremely important to the success of businesses, and agents who can sympathize and empathize (unlike technology and...

How to reduce the time it takes to resolve a contact center case.

Jason Ten-Pow

Jan 24
3 min

Call Center

How to reduce the time it takes to resolve a contact center case.

Do you ever call a contact center for support and feel like you have to provide the same information multiple times to multiple agents?...

5 Steps to the Best Contact Center Customer Survey

Jason Ten-Pow

Jan 24
4 min

Call Center

5 Steps to the Best Contact Center Customer Survey

An effective contact center customer survey helps managers identify areas where the team excels while identifying areas for improvement. ...

Harnessing customer feedback for success!

Jason Ten-Pow

Jan 24
3 min

Call Center

Harnessing customer feedback for success!

In today’s fast-paced world, contact center managers are under increasing pressure to improve their contact center customer satisfaction....

How to build a clear understanding of your customers

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Oct 18, 2022
2 min

Call Center

How to build a clear understanding of your customers

The contact center is your brand’s leading point of contact for your customers, so it’s crucial to get your contact center experience...

Converting contact center insights into meaningful actions

Jason Ten-Pow

Sep 27, 2022
1 min

Call Center

Converting contact center insights into meaningful actions

Contact centers are extremely important to the success of businesses as a contact center agent can sympathize with customers and forge a...

ONR INSIGHTS

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DATA-INSPIRED STORIES FROM OUR RESEARCH STUDIES

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