Jason Ten-Pow
Quickly find the root cause for customer dissatisfaction and fix it fast!
Many of today’s customers require rescuing for a poor website experience. However, many website managers remain unaware of the root cause...
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ONR INSIGHTS
It is a capital mistake to theorize before one has data. Every quarter, we commission quantitative research among customer experience champions and tell a few of those stories to help make our opinions meaningful.
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DATA-INSPIRED STORIES FROM OUR RESEARCH STUDIES
Jason Ten-Pow
- Feb 3
- 2 min
Identify broken digital customer journeys and find ways to fix them – fast!
There are a number of tools currently on the market that have been developed to crack the mysterious code of customers’ digital journeys;...
Jason Ten-Pow
- Jan 27
- 3 min
Five questions to answer in order to build the best website survey experience!
An effective website feedback survey helps website managers identify areas where their team excels while pinpointing areas for...
Jason Ten-Pow
- Jan 26
- 2 min
Improving website satisfaction by identifying and eliminating your performance gaps!
The quickest way to improve customer satisfaction is by matching your website’s performance with your customers’ expectations. The key to...
Jason Ten-Pow
- Jan 25
- 2 min
Contact Centers: Moving from data to insights and actions is easier than ever.
Contact centers are extremely important to the success of businesses, and agents who can sympathize and empathize (unlike technology and...
Jason Ten-Pow
- Jan 25
- 2 min
A knowledgebase you can count on to improve website satisfaction!
Today’s websites implement so many strategies and tactics in their attempts to improve customer satisfaction that there really isn’t a...
Jason Ten-Pow
- Jan 24
- 3 min
How to reduce the time it takes to resolve a contact center case.
Do you ever call a contact center for support and feel like you have to provide the same information multiple times to multiple agents?...
Jason Ten-Pow
- Jan 24
- 4 min
5 Steps to the Best Contact Center Customer Survey
An effective contact center customer survey helps managers identify areas where the team excels while identifying areas for improvement. ...
Jason Ten-Pow
- Jan 24
- 3 min
Harnessing customer feedback for success!
In today’s fast-paced world, contact center managers are under increasing pressure to improve their contact center customer satisfaction....
Jason Ten-Pow
- Jan 23
- 4 min
The top 5 secrets successful website managers don’t want you to know!
Website managers are under increasing pressure to improve their website’s customer satisfaction. With increased demand comes increasing...
Jason Ten-Pow
- Oct 26, 2022
- 2 min
How your ESG strategy impacts your clients’ investment decisions
Last week we discussed how important ESG has become in clients’ current and future investment decisions. This week, we’re uncovering the...
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- Oct 18, 2022
- 2 min
How to build a clear understanding of your customers
The contact center is your brand’s leading point of contact for your customers, so it’s crucial to get your contact center experience...
Jason Ten-Pow
- Oct 11, 2022
- 2 min
Asking the right questions ensures the right kind of customer insight!
Last week, we touched on how brands struggle to execute their CX strategies due to a lack of CX expertise. This week, let’s start with...
Jason Ten-Pow
- Oct 4, 2022
- 2 min
Rising focus on ESG and sustainable investment
In our previous blogs, we saw how ESG plays a crucial role in impacting consumers’ purchase decisions and business’ organizational...
Jason Ten-Pow
- Sep 27, 2022
- 1 min
Converting contact center insights into meaningful actions
Contact centers are extremely important to the success of businesses as a contact center agent can sympathize with customers and forge a...
Jason Ten-Pow
- Sep 20, 2022
- 3 min
Developing a comprehensive approach beyond CX tools
Creating an authentic, emotional connection with your customer is the heartbeat of an unbreakable relationship. Businesses that overlook...
Jason Ten-Pow
- Sep 6, 2022
- 3 min
Gauging the effect of your ESG efforts
In this current climate of labor shortage and disrupted supply chains, a company’s ESG efforts become vitally important. Case in point,...
Jason Ten-Pow
- Aug 30, 2022
- 2 min
A guide to kickstart your ESG profile
This week we continue our analysis of the rising influence of ESG by focusing on the aspects of a brand’s ESG efforts; their...
Jason Ten-Pow
- Aug 24, 2022
- 2 min
How is ESG transforming businesses today?
ESG is a hot topic of discussion with 40% of companies frequently discussing their environmental & social impact with their workforce....
Jason Ten-Pow
- Aug 9, 2022
- 2 min
ESG-leading brands are attracting customer beyond youth
This week, we debunk the idea that ESG is a younger generation’s game. As it turns out, if you focus your brand’s ESG efforts on...